Technology SolutionsSearch Account Manager
New York, NY
SearchIgnite is in the process of advancing our technology beyond search engine marketing to include online display advertising, video, rich media, email, and even radio and television. As we expand the scope of our product offering, we are looking for the best and brightest talent to continue our technology leadership in the online marketing technology industry.
Please send resume, cover letter and salary requirements when applying.
Responsibilities
- Progress toward acting as primary point-of-contact for Clients
- Managing relationships between Clients, search engines and SI
- Managing, documenting and resolving client requests
- Troubleshooting product and client issues in cooperation with technical personnel
- On-boarding new clients with SearchIgnite technology
- Training clients to use the SearchIgnite technology
- Proactively finding new ways to build the client's business and grow accounts
- Staying abreast of developments in online marketing and helping clients understand how those changes will impact their use of the SearchIgnite technology
- Overseeing all aspects of providing a a best in class client experience; and
- Other responsibilities as needed
Qualifications
- BA or BS degree
- Search engine marketing experience
- Excellent communication, organizational and problem-solving skills
- High enthusiasm and ability to meet deadlines
- Strong time-management skills
- Ability to stay on top of multiple tasks and priorities at the same time
- Desire to become subject matter expert in search engine marketing
- Team player within a highly innovative team environment
- Drive to troubleshoot and resolve client technical issues
- Strong business analytical skills as well as an understanding of and interest in technology
- Knowledge of tracking programs and/or search management software systems and analyzing resulting data a strong plus
